Terms and Conditions
Effective date: 7 April 2026
Last updated: 7 April 2026
These Terms and Conditions apply to your use of the Kai Veitch Racing website and to any purchases made through it, including #TeamKV memberships, merchandise and digital products.
By using this website, creating an account or placing an order, you agree to these Terms and Conditions.
1. Who we are
This website is operated by Kai Veitch Racing Ltd.
Contact details
Email: privacy@kaiveitchracing.com
General enquiries: info@kaiveitchracing.com
2. About these terms
These terms apply to:
- use of this website
- #TeamKV memberships
- merchandise purchases
- downloadable digital products
- account registration
- contact and enquiry submissions
If you buy goods or digital products from us as a consumer, you may also have legal rights under UK consumer law that cannot be excluded or restricted by these terms. UK guidance says unfair terms are not enforceable and businesses cannot contract out of key responsibilities for faulty or misdescribed goods.
3. Website use
You agree to use this website only for lawful purposes.
You must not:
- misuse the site
- attempt to gain unauthorised access to accounts, systems or data
- interfere with the operation or security of the site
- use the site to transmit spam, malicious code or harmful material
- impersonate another person or provide false information
We may suspend or restrict access if we reasonably believe the site is being misused.
4. Account registration
Some areas of the site, including #TeamKV downloads and member features, may require you to create an account.
You are responsible for:
- keeping your login details secure
- ensuring the information you provide is accurate
- notifying us if you believe your account has been accessed without permission
We may suspend or close an account where these terms are breached or where we reasonably need to protect the site, our users or our business.
5. Products and services
The site may offer:
- #TeamKV memberships
- physical merchandise
- downloadable digital products
- member-exclusive content or products
- sponsorship or partnership enquiry options
We may update, change or withdraw products, memberships, pricing, availability or benefits at any time, provided this does not affect orders already accepted.
6. Ordering
When you place an order through the website, you are making an offer to buy the product or service.
A contract is formed when we accept your order and send you confirmation.
You must ensure that:
- all order information is accurate
- billing and contact details are correct
- you are authorised to use the payment method provided
We reserve the right to refuse or cancel an order where:
- the product is unavailable
- payment cannot be authorised
- pricing or product information is clearly incorrect
- we reasonably suspect fraud, abuse or misuse
If we cancel an order after payment has been taken, we will refund the amount paid.
7. Prices and payment
All prices shown on the site are in GBP (£) unless otherwise stated.
- Prices may change at any time before an order is placed.
- You must be clearly told when an order involves payment and the available payment and delivery options must be shown before the order is placed.
- Payment must be made in full at checkout unless otherwise agreed.
8. Merchandise and physical goods
For merchandise and other physical goods:
- product images are for illustration and may vary slightly in colour or appearance
- product availability may change
- dispatch and delivery times are estimates unless stated otherwise
You should inspect goods on arrival and notify us promptly if anything is incorrect, damaged or faulty.
Nothing in these terms limits your legal rights in relation to goods that are faulty, not as described or otherwise not in conformity with consumer law.
9. #TeamKV memberships
A #TeamKV membership is an annual membership unless expressly stated otherwise on the product page.
Membership benefits may vary by tier and may include a mixture of:
- digital downloads
- recognition
- access to exclusive products
- member communications
- other stated benefits
Membership benefits are personal to the purchaser unless the product description states otherwise.
If a membership includes website or public recognition, this will only be provided in accordance with the membership description and any applicable privacy preferences.
10. Digital downloads and downloadable content
Some products include downloadable digital content, such as membership cards or other digital assets.
Where digital content is supplied for immediate download, UK guidance says you must tell the customer they will lose the 14-day cancellation right once the download starts, and obtain their agreement to this before supply begins. If you do not do this, the customer keeps their cancellation right.
By purchasing and downloading digital content made available immediately, you agree that:
- the download may begin as soon as payment is completed
- you lose any statutory cancellation right for that digital content once download begins, where the law allows this and you have been told about it in advance
Downloaded digital products are for personal use only unless the product description states otherwise.
You must not:
- resell
- redistribute
- reproduce for commercial use
- share access to restricted downloads or member-only content
11. Member-exclusive products and content
Some merchandise, downloads or content may be available only to #TeamKV members or specific membership tiers.
We may restrict access based on:
- account status
- membership tier
- purchase history
- login status
We may remove or change access where membership expires, is cancelled, is refunded, or where misuse is suspected.
12. Cancellation and returns
Physical goods
If you are a UK consumer buying physical goods online, you normally have the right to cancel within 14 days of receiving the goods, without giving a reason, subject to any legal exceptions. If you are not informed about this right, the cancellation period can be extended.
To cancel, contact us at shop@kaiveitchracing.com with your order details.
If you cancel within the legal cancellation period:
- you must return the goods promptly
- goods should be unused and in appropriate condition, except to the extent needed to inspect them
- we may reduce the refund if the goods have been handled more than necessary
Digital products
Where immediate download has begun and you have agreed to lose the cancellation right, digital products are non-refundable except where required by law.
#TeamKV memberships
If a #TeamKV membership consists mainly of digital content, immediate benefits or downloads, cancellation and refund rights may be limited once access has been granted or digital content has been supplied, subject to your legal rights.
If you contact us before digital benefits are accessed or before fulfilment begins, we will consider refund requests reasonably and in line with applicable law.
13. Faulty or incorrect items
If an item is faulty, damaged, or not as described, please contact us as soon as possible.
Nothing in these terms excludes or limits your legal rights in relation to faulty goods or digital content.
14. Sponsorship and partnership enquiries
The site may allow you to submit enquiries about sponsorship, partnership or commercial opportunities.
Submitting an enquiry does not create any obligation on either side unless and until a separate written agreement is entered into.
Any sponsorship or commercial arrangement will be governed by its own contract.
15. Intellectual property
Unless otherwise stated, all content on this site, including text, graphics, branding, logos, images, downloads and design elements, is owned by or licensed to Kai Veitch Racing.
You may not copy, reproduce, distribute, adapt or use site content for commercial purposes without prior written permission.
16. Third-party links and services
This site may contain links to third-party websites, services, articles or social media platforms.
We are not responsible for the content, availability or policies of third-party websites or services.
17. Privacy and cookies
Your use of the site is also governed by our:
18. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
To the fullest extent permitted by law, we exclude liability for:
- indirect or consequential loss
- loss of profits, revenue or opportunity
- loss caused by events outside our reasonable control
- loss resulting from misuse of the site or breach of these terms by you
We do not guarantee that the website will always be available, uninterrupted, secure or error-free.
19. Changes to the site or these terms
We may update the website, products, services or these terms from time to time.
The latest version of these Terms and Conditions will always be posted on this page with the updated effective date.
20. Governing law
These terms are governed by the law of England and Wales, unless mandatory consumer law in another part of the UK applies differently.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, except where consumer law gives you the right to bring proceedings elsewhere in the UK.